Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are unhappy with your order, please review our refund policy below.
Eligibility for Refunds
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You may be eligible for a full refund if:
- The item arrived damaged or defective.
- The item received is significantly different from what was described.
- You request a cancellation before your order has shipped.
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We typically do not offer refunds for:
- Digital products or downloadable content.
- Items that have been used or opened (unless damaged or defective).
- Items purchased on sale or with a discount code (unless otherwise stated).
- Change of mind.
Refund Process
To request a refund, please contact us at [your email address] within [number] days of receiving your order. Please provide your order number and a detailed explanation of the reason for your return.
Once your refund request is approved, we will process your refund within [number] business days. The refund will be credited back to your original method of payment.
Shipping Costs
Original shipping costs are non-refundable. If you are returning a damaged or defective item, we will cover the cost of return shipping.
Exchanges
We are happy to offer exchanges for items of the same value. Please contact us to arrange an exchange.
Contact Us
If you have any questions about our refund policy, please don’t hesitate to contact us at [your email address].
Optional additions:
- You can add specific details about your return shipping process (e.g., how to obtain a return shipping label).
- If you offer store credit as an alternative to refunds, you can include information about that option.
- You can specify any exceptions to your refund policy.